Questions? (800)547-8180 / (707)786-4403

Mon. - Sat. 10am - 5pm PST | Sun. 11am - 4pm PST

Sweetness and Light

F.A.Q.

Click a question to reveal the answer!

1. How long will it take my order to arrive after placing an order on your website?

Typically orders are processed within two days of receiving them. If the order is shipped via USPS Priority Mail, it will normally take 2-5 business days to arrive at it's destination. During warmer weather months, we will delay shipping your order until the following Monday if it is placed late in the work week to avoid having your chocolates sit in a post office over a long weekend.

2. What is your return policy?

For the safety of our customers, we are currently we are unable to accept returns on orders. If you feel there is a problem with your order, please contact us and we will do everything in our power to resolve the issue.

3. How can I have only certain items in my assortment boxes or other boxes instead of the normally used candies?

The easiest way to do this is to choose your own selection! Please follow this link:
Choose Your Own Box Category

If you prefer you can leave the special instructions for your order in the comment section on the checkout page and you can also use the contact us page to send your instructions.

4. What are your store hours / How do we get ahold of you / Driving directions to your shop?

Our Store Is Open:

Monday - Saturday from 10am - 5pm
Sunday from 11am - 4pm
Online Ordering Is Available 24/7

Call Us:

Local: (707) 786-4403
Toll Free: (800) 547-8180
 
 

Write To Us:

Sweetness and Light
PO BOX 97
Ferndale, CA 95536
Send us an email

Come See Us:

Sweetness and Light
554 Main St.
Ferndale, CA 95536
Click here for driving directions

5. How can I find out about your stores privacy policy and terms and conditions?

Please use these links to find out more information:
Privacy Notice
Terms and Conditions

6. Is an account required to shop at Sweetness and Light?

An account is not required to shop on www.sweetnessandlight.com and you can checkout as a guest as many times as you would like! There are advantages of creating an account such as getting reward points that you can use towards future purchases, being able to see your detailed order history, and saving your cart contents if you have to leave the site before you finish your shopping.